Patient Rights & Responsibility

You have the right to:

  • Know the mission statement of the health care facility and type of services that they provide.
  • Be treated with dignity and respect, consistent with professional standards for all patients regardless of manner of payment, race, sex, nationality, religion, culture, disability or any other factor.
  • Receive care that is considerate, respectful of the patients’ personnel values and beliefs.
  • Receive health care on the basis of clinical need.
  • Receive treatment in an emergency situation regardless of the status of your insurance card.
  • Be referred to a specialist/consultant for special care when there is a clinical need.
  • Receive detailed explanation of your condition, care, treatment and aftercare, in simple terms that the patient can fully understand.
  • Have access to your medical records and expect those records to be up-to-date, accurate, and kept fully confidential and protected from loss and misuse.
  • Seek a second opinion if you so choose.
  • Privacy during examination, procedures, clinical care/ treatment; and the right to know who is in attendance and the purpose of those in attendance on them.
  • An informed consent for treatment, procedures, interventions, as per the health authority.
  • Receive verbal and written information about any proposed treatment and to be told if there are any alternatives available.
  • Have the freedom to choose your pharmaceutical care provider.
  • Receive relevant, current and understandable information concerning your drugs and treatment, and any possible side-effects
  • Be involved in any decision making about your treatment and care.
  • Have drug therapy monitored for safety and efficacy and to make reasonable efforts to detect and prevent drug allergies, adverse reactions or contraindications.
  • Have patient compliance and proper drug use monitored and institute remedial interventions when necessary.
  • Have communications in your native language or through the services of an interpreter.
  • Receive information on how to make a complaint to the healthcare facility if unhappy about the lack of access to your rights, medical examination or treatment, behavior of the staff or healthcare facility safety standards.
  • Have any complaint that you may make, acknowledged, fully investigated, and be provided with a written response as per the facility policy
  • Reasonable safety in relation to the healthcare facility environment and practices with appropriate protection to children, disabled, elderly or vulnerable patients.
  • Refuse or accept treatment based on personal decision.
  • Receive information on admission regarding the healthcare facilities regulations and relevant policies.
  • Be informed regarding any uncovered costs and expenses prior to making decisions.

Your responsibilities are:

  • To bring your insurance card with you when you attend a healthcare facility.
  • To follow any specific rules and regulations of the healthcare facility.
  • To follow the treatment plan as outlined by the health care professional.
  • To ask any questions if you are not clear about any aspect of your healthcare provided.
  • To consider the rights and responsibilities of other patients and healthcare professionals.
  • Not to use abusive language or display unsocial behavior to other patients, visitors or staff.
  • To give accurate information about personal details, medical history, medication you are receiving and history of allergies or sensitivity to medicines.
  • To face the outcomes of your own actions if you decide not to follow any advice, instructions and/or treatment plan and recommendations.
  • To safeguard your belongings whilst receiving any health care treatment.
  • To keep appointments and inform staff if you are unable to attend so that the time can be used by other patients.
  • To inform staff if you have any special needs for effective discharge from a hospital or clinic. You should try to make preparations for discharge to the best of your ability as soon as you are medically fit.
  • To be accountable for payment of any deductible or medical services excluded from the insurance scheme provided by the practitioner/facility.